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Lost in Translation: How Social Media Tenets Got Dropped Between Personal and...
I’ve been talking and writing a lot lately (here, and here, and here) about ways that businesses have dropped the ball using social media. Two major venues in my community have missed significant...
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Pie Down Today: Marijean Jaggers vs. Baron Schwartz
The other day, I was minding my own business, getting a cup of coffee on the downtown mall at Mudhouse. I ran into some friends, who introduced me to a fellow I later learned is the world’s expert in...
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Four Rules for Communicating in a Crisis: Handling the Aftermath of the...
Schools and news organizations are struggling to manage communications following the tragic school shooting late last week in Newtown, Conn. We’re inundated with content about the shooter, the...
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Beware the Overshare this Holiday Season
From time to time, I join my friend Coy Barefoot in the studio at Newsradio WINA to discuss the social media/media news of the day. In our last broadcast together, we talked a little bit about the...
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Another Stellar Example of Great Customer Service
It’s Christmas, so if you’re a retailer with a customer service department, you’re probably slammed. If you’re a customer, you’re probably VERY stressed about making sure all your online purchases are...
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Thinning the Herd: Getting Social Media Focused
January for many of us is a time for organization, de-cluttering and even cleaning. I look forward to the fresh start each year and spend time collecting donations around the house for Goodwill, fix,...
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28 to 66 Days to Make a Habit
I’ve often read about 21 or 28 days to make an action a habit. A post from Psych Central suggests that shooting for 66 days is more likely to lead to success. It’s a big commitment of time, but if you...
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Kickstarter and the Trend of Crowdsourcing Funding for Creative Projects
Kickstarter was big news last year — I mean, $272 MILLION raised for projects is incredibly significant. That trend should continue in 2013, and we’re seeing a lot of segmentation with other...
View ArticleExcuses, Excuses
I made this grand gesture — I was going to blog every day until March 17. And then, of course, I got sick. So sick that I could totally empathize with Secretary of State Hillary Clinton’s...
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Lance Armstrong and The Concept of Trust
When Marijean asked me to write a post about Lance Armstrong, I was torn. He’s getting ready to admit to being a cheater and liar on Oprah this week. He has always been an inspiration to me, since I am...
View ArticleAlbemarle Schools, Inclement Weather, and Social Media
Yesterday, snow was in the forecast. And yes, it snowed here in Albemarle County, Virginia, but it was too warm to stick. Preemptively, Albemarle County Schools decided it would be wise to cancel...
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Hotels, WiFi, and the Hardworking Business Traveler
I’ve been traveling on business since late 2005. I used to travel at least once a month. It was, and continues to be, astounding to me how many airports, hotels and resorts haven’t stepped up their...
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Sometimes, I Forget the iPhone is Actually, In Fact, a Phone
My plans last night got totally goofed up. Long story, short, amid much texting and plans being arranged and re-arranged, I misunderstood the final verdict and the result was that two-thirds of our...
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Transparency and the Crisis Communications Client: Five Questions to Inform...
As I’ve said before, I love crisis communications. There’s something about the challenge of taking a bad situation and getting the best out of it, that I enjoy. The opportunity to tell the story of a...
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Help Kickstart Beyond the Flavor
Photo credit: Beyond the Flavor Excellent photographers Sarah Cramer Shields and Andrea Hubbell started a foodie/photo venture more than a year ago. They’re so talented and share my passion for great,...
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Giving up Facebook for Lent? Three Reasons to Rethink Ditching Social Media
I was raised Catholic, so Lent, the time between Ash Wednesday (or, the day after Mardi Gras for you partiers) and Easter Sunday is a time reserved for self-sacrifice. People give things up for Lent;...
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What Does it Take to be a LinkedIn All-Star?
You may have noticed some changes to your LinkedIn profile. If your profile has been rolled over to the new, updated format, you will see a graphic in the right-hand column, measuring your profile...
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And our 2013 Community Partner Is… Earth Week Charlottesville!
Every year, we invite proposals from local nonprofits who are interested in some pro-bono communications services. Why? Without going into the whole thing, I’ve always felt that giving back is...
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Why I Agree with Marissa Mayer’s Ban on Yahoo Working From Home: It’s Not for...
The internet’s been blowing up with reactions to Chief Executive Marissa Mayer’s ban on Yahoo employees working from home. Employees allowed the freedom and autonomy of working from a home office on...
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WTF? Friday: How NOT to React to a Crisis
I enlisted the help of my friend Alex Gulotta executive directorof Legal Aid Justice Center to demonstrate exactly how an organization or individual DOES NOT WANT to react in the event of a...
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